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Browse Archives by Keyword

Keyword: Marketing and Sales

INSIDER: Creating Maximum Value in the Real Estate Selling Process
March 1, 2016
Kohles, Jack

To be a master storyteller, a real estate professional must master the customer conversation. In the book "The Three Value Conversations," authors Peterson, Riesterer, Smith, & Geoffrion focus on how to master the customer conversation.

Marketing and Sales, Insider
INSIDER: The Science of Why
March 1, 2016
Miner, Andrew

It is said that people hate to spend money, but that they love to buy. But why? Why do we buy what we buy?

Marketing and Sales, Customer Relations, Insider
Can A Book be Judged Accurately Only by its Cover?
March 1, 2016
Hall, Zachary R.; Ahearne, Michael; Sujan, Harish

Sales professionals make judgments of their customers' preferences and tastes throughout the selling process – at times without being conscious they are doing so. These judgments enable effective selling.

Management, Marketing and Sales, Customer Relations
The Salesperson's Toolkit for Selling Success
March 1, 2016
Fifield, Charles

A salesperson’s or agent’s toolkit is a set of tools designed to be used together for the purpose of earning a win-win value-adding purchase decision. During an interactive professional sales exchange, several tools are needed to shape and achieve this desired outcome.

Marketing and Sales, Customer Relations
INSIDER: Creating Maximum Value in the Real Estate Selling Process
March 1, 2016
Kohles, Jack

To be a master storyteller, a real estate professional must master the customer conversation. In the book "The Three Value Conversations," authors Peterson, Riesterer, Smith, & Geoffrion focus on how to master the customer conversation.

Marketing and Sales, Insider
Give Me a Better Break: Choosing Workday Break Activities to Maximize Resource Recovery
March 1, 2016
Hunter, Emily M.; Wu, Cindy

The average worker would agree that breaks, although not necessary, are helpful in making a workday more manageable and possibly enjoyable. Research has shown the benefits of evenings, weekends, and vacations on employee health and performance, but surprisingly little research has investigated breaks during the actual workday itself.

Management
INSIDER: The Science of Why
March 1, 2016
Miner, Andrew

It is said that people hate to spend money, but that they love to buy. But why? Why do we buy what we buy?

Marketing and Sales, Customer Relations, Insider
You Don't Always Get What You Want, and You Don't Always Want What You Get
March 1, 2016
Grewal, Dhruv; Beitelspacher, Lauren Skinner; Mullins, Ryan R.; Bachrach, Daniel G.; Rapp, Adam A.

The old adage tells us that the customer is always right, but does the customer always feel in control?

Marketing and Sales, Customer Relations, Management
Procedural Frames in Negotiation: The Impact of Offering "My Resources" Vs. Requesting "Your Resources"
March 1, 2016
Trotschel, Roman; Loschelder, David D.; Hohne, Benjamin P.; Majer, Johann M.

If I were to propose a trade to you, the two statements “My X for your Y” and “Your Y for my X” may appear to be completely equal. However, in a real world negotiation, those two proposals are perceived diffe­rently.

Marketing and Sales
You Don't Always Get What You Want, and You Don't Always Want What You Get
March 1, 2016
Grewal, Dhruv; Beitelspacher, Lauren Skinner; Mullins, Ryan R.; Bachrach, Daniel G.; Rapp, Adam A.

The old adage tells us that the customer is always right, but does the customer always feel in control?

Marketing and Sales, Customer Relations, Management
INSIDER: The Science of Why
March 1, 2016
Miner, Andrew

It is said that people hate to spend money, but that they love to buy. But why? Why do we buy what we buy?

Marketing and Sales, Customer Relations, Insider
You Don't Always Get What You Want, and You Don't Always Want What You Get
March 1, 2016
Grewal, Dhruv; Beitelspacher, Lauren Skinner; Mullins, Ryan R.; Bachrach, Daniel G.; Rapp, Adam A.

The old adage tells us that the customer is always right, but does the customer always feel in control?

Marketing and Sales, Customer Relations, Management
Can A Book be Judged Accurately Only by its Cover?
March 1, 2016
Hall, Zachary R.; Ahearne, Michael; Sujan, Harish

Sales professionals make judgments of their customers' preferences and tastes throughout the selling process – at times without being conscious they are doing so. These judgments enable effective selling.

Management, Marketing and Sales, Customer Relations
The Salesperson's Toolkit for Selling Success
March 1, 2016
Fifield, Charles

A salesperson’s or agent’s toolkit is a set of tools designed to be used together for the purpose of earning a win-win value-adding purchase decision. During an interactive professional sales exchange, several tools are needed to shape and achieve this desired outcome.

Marketing and Sales, Customer Relations
Value Creation in Real Estate
December 1, 2015
Tynan, Caroline; McKechnie, Sally; Hartley, Stephanie

For real estate professionals, the word value comes up in professional conversations everyday. However, value can oftentimes be very narrowly defined from the firm’s perspective, prompting the agent to miss opportunities to connect the broad definition of value to the real estate purchase experience...

Marketing and Sales, Customer Relations
INSIDER: Agile Selling
December 1, 2015
Smith, Luke

For most people, sales agility is a new term. Top sellers are agile learners who know what it takes to dive into a new situation and figure it out quickly...

Marketing and Sales, Insider
Simplification: A Catalyst for Employee Engagement and Operational Excellence
December 1, 2015
Webb, Russell; Eskew, David; Moser, Lauren; Arnold, Josh; Baker, Troy

Complexity threatens organizational competitiveness. Nearly 70% of executives attribute rising costs to excessive complexity, and many firms are aggressively combating complexity...

Management
INSIDER: Agile Selling
December 1, 2015
Smith, Luke

For most people, sales agility is a new term. Top sellers are agile learners who know what it takes to dive into a new situation and figure it out quickly...

Marketing and Sales, Insider
Can Acetaminophen Reduce the Pain of Decision-Making?
December 1, 2015
DeWall, C. Nathan; Chester, David S.; White, Dylan S.

Decision-making and loss as a result of decision-making may afflict every individual, industry, and profession. However, decision-making and loss are not the most pleasurable experiences. In fact, decisions are often described as painful...

Customer Relations
INSIDER: Thinking, Fast and Slow in Real Estate Sales
December 1, 2015
McMullen, Mark

Our decision-making processes utilize two systems in our minds that function very differently, yet work together to help us analyze situations and draw conclusions. Dr. Daniel Kahneman’s Thinking, Fast and Slow explores the interaction between the automatic system and the conscious system...

Financials, Marketing and Sales, Customer Relations, Insider
INSIDER: Thinking, Fast and Slow in Real Estate Sales
December 1, 2015
McMullen, Mark

Our decision-making processes utilize two systems in our minds that function very differently, yet work together to help us analyze situations and draw conclusions. Dr. Daniel Kahneman’s Thinking, Fast and Slow explores the interaction between the automatic system and the conscious system...

Financials, Marketing and Sales, Customer Relations, Insider
INSIDER: Thinking, Fast and Slow in Real Estate Sales
December 1, 2015
McMullen, Mark

Our decision-making processes utilize two systems in our minds that function very differently, yet work together to help us analyze situations and draw conclusions. Dr. Daniel Kahneman’s Thinking, Fast and Slow explores the interaction between the automatic system and the conscious system...

Financials, Marketing and Sales, Customer Relations, Insider
INSIDER: Thinking, Fast and Slow in Real Estate Sales
December 1, 2015
McMullen, Mark

Our decision-making processes utilize two systems in our minds that function very differently, yet work together to help us analyze situations and draw conclusions. Dr. Daniel Kahneman’s Thinking, Fast and Slow explores the interaction between the automatic system and the conscious system...

Financials, Marketing and Sales, Customer Relations, Insider
Value-Developing Skills
December 1, 2015
Fifield, Charles

The concept of developing value for a buyer in order to gain a purchase decision should not be thought of as a static event or a single step in the selling endeavor, but rather a critical and dynamic factor or process...

Customer Relations
Creating High-Performance Sales Organizations through Sales Control Systems
December 1, 2015
Guenzi, Paolo; Baldauf, Artur; Panagopoulos, Nikolaos

Recent academic research shows that two types of salesperson or agent behaviors play important roles in creating successful sales organizations. The question motivating our research is: what can the people who lead sales groups do to further encourage these behaviors?

Management
Value Creation in Real Estate
December 1, 2015
Tynan, Caroline; McKechnie, Sally; Hartley, Stephanie

For real estate professionals, the word value comes up in professional conversations everyday. However, value can oftentimes be very narrowly defined from the firm’s perspective, prompting the agent to miss opportunities to connect the broad definition of value to the real estate purchase experience...

Marketing and Sales, Customer Relations
Using Reason versus Feelings to Guide Client Decisions
September 1, 2015
Zheng, Xingshan; Yang, Yang; Hsee, Christopher K.; Wang, Hanwei

Predicting consumer behavior is crucial to success in any business, including real estate. Our research identifies that a key way to predict consumer behavior is through a consumer's level of what is called lay rationalism, which refers to the weight a consumer gives to feelings versus reason in the decision-making process.

Marketing and Sales, Customer Relations
Why Real Estate Agents Should Care about Buyer Usage Intent
September 1, 2015
Brough, Aaron R.; Isaac, Mathew S.

Sellers want to find a good home for their most cherished possessions and may be willing to sacrifice personal profit to ensure that this objective is met. Their willingness to accept an offer can depend on whether they agree or disagree with how the buyer plans to use the product.

Financials, Marketing and Sales
INSIDER: Socializing for a Spark: Finding Winning Ideas Through Your Connections
September 1, 2015
Bryan, Wesley

We make connections every day, in person, over the phone or email, through Linkedin, and even via Snapchat. Every opportunity we have to meet people is another connection to a new prospective client.

Insider, Lead Generation
INSIDER: Socializing for a Spark: Finding Winning Ideas Through Your Connections
September 1, 2015
Bryan, Wesley

We make connections every day, in person, over the phone or email, through Linkedin, and even via Snapchat. Every opportunity we have to meet people is another connection to a new prospective client.

Insider, Lead Generation
Using Reason versus Feelings to Guide Client Decisions
September 1, 2015
Zheng, Xingshan; Yang, Yang; Hsee, Christopher K.; Wang, Hanwei

Predicting consumer behavior is crucial to success in any business, including real estate. Our research identifies that a key way to predict consumer behavior is through a consumer's level of what is called lay rationalism, which refers to the weight a consumer gives to feelings versus reason in the decision-making process.

Marketing and Sales, Customer Relations
Setting the Sale Through Persuasive Communication
September 1, 2015
Fifield, Charles

Communication, the effective conveying of information, is a critically important buyer-seller activity to achieve successful interpersonal sales performance.

Marketing and Sales, Customer Relations
Attracting and Keeping New Agents from the Millennial Generation
September 1, 2015
Wakefield, Kirk

Companies spend over $3,300 per hire on recruiting and the cost of not recruiting well results in poor performance, dissatisfied employees and high turnover. Little research has addressed sales force recruiting at this stage of career and the motivations of a millennial salesforce in their job searches.

Management
INSIDER: Neuro-Sell: How Neuroscience Can Power Your Sales Success
September 1, 2015
Tran, John

Is there a connection between neuroscience and selling real estate? By exploring key functions of the brain's decision-making processes, Simon Hazeldine has discovered a way for sales professionals to increase the likelihood of closing a sale.

Marketing and Sales, Insider
Setting the Sale Through Persuasive Communication
September 1, 2015
Fifield, Charles

Communication, the effective conveying of information, is a critically important buyer-seller activity to achieve successful interpersonal sales performance.

Marketing and Sales, Customer Relations
Why Real Estate Agents Should Care about Buyer Usage Intent
September 1, 2015
Brough, Aaron R.; Isaac, Mathew S.

Sellers want to find a good home for their most cherished possessions and may be willing to sacrifice personal profit to ensure that this objective is met. Their willingness to accept an offer can depend on whether they agree or disagree with how the buyer plans to use the product.

Financials, Marketing and Sales
INSIDER: Neuro-Sell: How Neuroscience Can Power Your Sales Success
September 1, 2015
Tran, John

Is there a connection between neuroscience and selling real estate? By exploring key functions of the brain's decision-making processes, Simon Hazeldine has discovered a way for sales professionals to increase the likelihood of closing a sale.

Marketing and Sales, Insider
Advice to New Real Estate Agents: "Be Proactive"
September 1, 2015
Mallin, Michael L.

Michael L. Mallin, PhD Sales managers have a vested interest in hiring, developing, and retaining sales professionals who have a propensity to be proactive since research shows proactive behaviors among salespeople as a key factor in generating higher levels of sales performance.

Management
Peer-Based Learning and its Implications for the Real Estate Market
June 1, 2015
Chan Tat Y.; Li, Jia; Pierce, Lamar

When entering the work force, new employees face a learning curve associated with their new positions. Real estate agents face the task of establishing themselves as a credible assets in the community and understanding the dynamics of working with clients.

Lead Generation, Management, Marketing and Sales, Customer Relations
The Skillset Needed for Sales Success
June 1, 2015
Fifield, Charles

The goals in professional selling are to build relationships and to sell value resulting in win-win outcomes. To do so, certain critical skills are required, including: relationship management, effective communication, and value-adding capabilities.

Ethics, Service, Customer Relations
Picturing Yourself in and out of the House
June 1, 2015
Jiang, Yuwei; Adaval, Rashmi; Steinhart, Yael; Wyer, Robert S.

Have you ever imagined yourself in an exotic vacation location, experiencing all the benefits of a luxury resort? Real estate agents use strategies while persuading buyers to invest in a house. The implicit belief behind these sales strategies is that consumption-related self-imagery is a powerful persuasion tactic.

Marketing and Sales, Service, Customer Relations, Lead Generation
What's the Best Thank You?
June 1, 2015
Liu, Peggy; Lamberton, Cait; Haws, Kelly

Acknowledgments and thank yous are given every day in nearly all professions, from real estate to acting to retail shopping.  Though such thank yous are common, people rarely put much thought into how various forms of such acknowledgements might be received differently. 

Financials, Marketing and Sales, Service, Customer Relations, Ethics, Lead Generation
What's the Best Thank You?
June 1, 2015
Liu, Peggy; Lamberton, Cait; Haws, Kelly

Acknowledgments and thank yous are given every day in nearly all professions, from real estate to acting to retail shopping.  Though such thank yous are common, people rarely put much thought into how various forms of such acknowledgements might be received differently. 

Financials, Marketing and Sales, Service, Customer Relations, Ethics, Lead Generation
Are Salespeople Born or Made?
June 1, 2015
Loveland, James M.; Lounsbury, John W.; Park, Soo-Hee; Jackson, Donald A.

When it comes to the art of selling, there are two sharply opposed views: some view salespeople as individuals who are born with the "right" attributes, who can easily sell different products and move from firm to firm with little difficulty, no matter what is being sold.

Management
What's the Best Thank You?
June 1, 2015
Liu, Peggy; Lamberton, Cait; Haws, Kelly

Acknowledgments and thank yous are given every day in nearly all professions, from real estate to acting to retail shopping.  Though such thank yous are common, people rarely put much thought into how various forms of such acknowledgements might be received differently. 

Financials, Marketing and Sales, Service, Customer Relations, Ethics, Lead Generation
Peer-Based Learning and its Implications for the Real Estate Market
June 1, 2015
Chan Tat Y.; Li, Jia; Pierce, Lamar

When entering the work force, new employees face a learning curve associated with their new positions. Real estate agents face the task of establishing themselves as a credible assets in the community and understanding the dynamics of working with clients.

Lead Generation, Management, Marketing and Sales, Customer Relations
Picturing Yourself in and out of the House
June 1, 2015
Jiang, Yuwei; Adaval, Rashmi; Steinhart, Yael; Wyer, Robert S.

Have you ever imagined yourself in an exotic vacation location, experiencing all the benefits of a luxury resort? Real estate agents use strategies while persuading buyers to invest in a house. The implicit belief behind these sales strategies is that consumption-related self-imagery is a powerful persuasion tactic.

Marketing and Sales, Service, Customer Relations, Lead Generation
INSIDER: How the World Sees You
June 1, 2015
McGregor, Margie

As much as we might like to think that we are wildly different than everybody else, our DNA is actually 99.9% the same as everyone else’s. We’re 99.9% average. As odd as it may seem, our individuality and personality only makes up .1% of us.

Insider, Lead Generation, Marketing and Sales, Customer Relations
Peer-Based Learning and its Implications for the Real Estate Market
June 1, 2015
Chan Tat Y.; Li, Jia; Pierce, Lamar

When entering the work force, new employees face a learning curve associated with their new positions. Real estate agents face the task of establishing themselves as a credible assets in the community and understanding the dynamics of working with clients.

Lead Generation, Management, Marketing and Sales, Customer Relations
The Skillset Needed for Sales Success
June 1, 2015
Fifield, Charles

The goals in professional selling are to build relationships and to sell value resulting in win-win outcomes. To do so, certain critical skills are required, including: relationship management, effective communication, and value-adding capabilities.

Ethics, Service, Customer Relations
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Keller Center for Research

Hankamer School of Business

Paul L. Foster Campus for Business and Innovation
1621 S 3rd St.
Waco, TX 76706

One Bear Place #98001
Waco, TX 76798

(254) 710-3411
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