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Contributors

Articles by Machin, Jane

The Stigma Turbine: (De)Stigmatization in the Real Estate Market
Mirabito, Ann; Machin, Jane; Adkins, Natalie Ross

You have probably experienced situations where buyers, homes, or entire neighborhoods have been stigmatized. The emotional reactions created by stigmas can prevent your buyers from making smart decisions and can limit your sales opportunities.

Customer Relations, Ethics
How Emotional Intelligence Shapes Sales Outcomes Through the Stressful Sales Role
Shervani, Tasadduq A.; McFarland, Richard G.; Rode, Joseph C.

Salespeople with higher levels of emotional intelligence (EI) are better salespeople, right? After investing a great deal in the training of EI, firms are starting to wonder if those investments are well spent.

Management
The Stigma Turbine: (De)Stigmatization in the Real Estate Market
Mirabito, Ann; Machin, Jane; Adkins, Natalie Ross

You have probably experienced situations where buyers, homes, or entire neighborhoods have been stigmatized. The emotional reactions created by stigmas can prevent your buyers from making smart decisions and can limit your sales opportunities.

Customer Relations, Ethics
Newly Hired Agents Who Fail Should Try, Try Again
Boichuk, Jeffrey; Hall, Zachary R.; Ahearne, Michael

Salespeople’s roles are far from failure-proof. In fact, approximately 50% of salespeople fail to reach their annual sales targets.

Management, Marketing and Sales
Integrating Psychological Capital into Your Sales Organization
Friend, Scott; Johnson, Jeff S.; Luthans, Fred; Sohi, Ravipreet

It’s no secret that a positive outlook can have dramatic impacts on a person’s day-to-day activities. In fact, according to the Mayo Clinic, positive thinking can result in increased life span, lower rates of depression, and better psychological and physical well-being.

Management
How Emotional Intelligence Shapes Sales Outcomes Through the Stressful Sales Role
Shervani, Tasadduq A.; McFarland, Richard G.; Rode, Joseph C.

Salespeople with higher levels of emotional intelligence (EI) are better salespeople, right? After investing a great deal in the training of EI, firms are starting to wonder if those investments are well spent.

Management
How Emotional Intelligence Shapes Sales Outcomes Through the Stressful Sales Role
Shervani, Tasadduq A.; McFarland, Richard G.; Rode, Joseph C.

Salespeople with higher levels of emotional intelligence (EI) are better salespeople, right? After investing a great deal in the training of EI, firms are starting to wonder if those investments are well spent.

Management
Newly Hired Agents Who Fail Should Try, Try Again
Boichuk, Jeffrey; Hall, Zachary R.; Ahearne, Michael

Salespeople’s roles are far from failure-proof. In fact, approximately 50% of salespeople fail to reach their annual sales targets.

Management, Marketing and Sales
INSIDER: Smarter, Faster, Better
Huntley, Erick

Productivity is a wonderful business buzzword, but what real-life impact does it have? For Charles Duhigg, this question can be answered with three simple words: Smarter, Faster, Better.

Insider
Integrating Psychological Capital into Your Sales Organization
Friend, Scott; Johnson, Jeff S.; Luthans, Fred; Sohi, Ravipreet

It’s no secret that a positive outlook can have dramatic impacts on a person’s day-to-day activities. In fact, according to the Mayo Clinic, positive thinking can result in increased life span, lower rates of depression, and better psychological and physical well-being.

Management
Tethered to Work: How Mobile Devices Impact Family Conflict, Work Commitment and Turnover
Ferguson, Merideth; Boswell, Wendy; Butts, Marcus; Carlson, Dawn S.; Kacmar, K. Michele; Whitten, Dwayne

For sales professionals in real estate and other industries, life in the digital world presents numerous challenges. Since mobile devices are the norm, work extends far outside the boundaries of the office and expectations are high for immediate response.

Management, Technology
Transformational Relationship Events
Samaha, Stephen A.; Palmatier, Robert; Houston, Mark B.; Harmeling, Colleen M.; Arnold, Mark J.

Every relationship has moments that define the expectations and feelings of the individuals in that relationship. Business relationships are no different. Specific events act as fundamental building blocks of those business relationships and are essential in shaping the relationship development.

Marketing and Sales, Customer Relations
Transformational Relationship Events
Samaha, Stephen A.; Palmatier, Robert; Houston, Mark B.; Harmeling, Colleen M.; Arnold, Mark J.

Every relationship has moments that define the expectations and feelings of the individuals in that relationship. Business relationships are no different. Specific events act as fundamental building blocks of those business relationships and are essential in shaping the relationship development.

Marketing and Sales, Customer Relations
Tethered to Work: How Mobile Devices Impact Family Conflict, Work Commitment and Turnover
Ferguson, Merideth; Boswell, Wendy; Butts, Marcus; Carlson, Dawn S.; Kacmar, K. Michele; Whitten, Dwayne

For sales professionals in real estate and other industries, life in the digital world presents numerous challenges. Since mobile devices are the norm, work extends far outside the boundaries of the office and expectations are high for immediate response.

Management, Technology
Bringing in the Buyers: Leveraging Entrepreneurs’ and Executives’ Venture Location Decisions
Wood, Matthew S.; McMullen, Jeffery; Kier, Alexander

It is well documented that real-estate markets fluctuate over time, but since the financial crisis, real-estate markets have begun to fluctuate across geographic regions as well. One leading contributor to this disparity is public policy that seeks to encourage entrepreneurs and business leaders to locate in a state, or a specific community within a state, over another.

Marketing and Sales, Lead Generation
Can You Beat Around the Bush and Still Get the Sale?
Bickart, Barbara; Morrin, Maureen; Ratneshwar, S. (Ratti)

Customers can pose challenging questions, for which salespeople (despite their best intentions) may not know the answer. We define obfuscation as a providing a response that dodges the actual question and provides a pseudo-answer with irrelevant, tangential or vague information. Obfuscation could buy the salesperson some time, and could potentially limit damage to perceptions of expertise and credibility.

Customer Relations
INSIDER: You Don't Have to be a Shark
Smith, Luke

In his book You Don’t Have to Be a Shark, Shark Tank’s “nice shark” Robert Herjavec seeks to provide techniques for salespeople to sell themselves effectively, leveraging their greatest asset (themselves) in their daily life.

Customer Relations, Insider
Tethered to Work: How Mobile Devices Impact Family Conflict, Work Commitment and Turnover
Ferguson, Merideth; Boswell, Wendy; Butts, Marcus; Carlson, Dawn S.; Kacmar, K. Michele; Whitten, Dwayne

For sales professionals in real estate and other industries, life in the digital world presents numerous challenges. Since mobile devices are the norm, work extends far outside the boundaries of the office and expectations are high for immediate response.

Management, Technology
Transformational Relationship Events
Samaha, Stephen A.; Palmatier, Robert; Houston, Mark B.; Harmeling, Colleen M.; Arnold, Mark J.

Every relationship has moments that define the expectations and feelings of the individuals in that relationship. Business relationships are no different. Specific events act as fundamental building blocks of those business relationships and are essential in shaping the relationship development.

Marketing and Sales, Customer Relations
Tethered to Work: How Mobile Devices Impact Family Conflict, Work Commitment and Turnover
Ferguson, Merideth; Boswell, Wendy; Butts, Marcus; Carlson, Dawn S.; Kacmar, K. Michele; Whitten, Dwayne

For sales professionals in real estate and other industries, life in the digital world presents numerous challenges. Since mobile devices are the norm, work extends far outside the boundaries of the office and expectations are high for immediate response.

Management, Technology
Tethered to Work: How Mobile Devices Impact Family Conflict, Work Commitment and Turnover
Ferguson, Merideth; Boswell, Wendy; Butts, Marcus; Carlson, Dawn S.; Kacmar, K. Michele; Whitten, Dwayne

For sales professionals in real estate and other industries, life in the digital world presents numerous challenges. Since mobile devices are the norm, work extends far outside the boundaries of the office and expectations are high for immediate response.

Management, Technology
Absolute versus Relative Sales Failure
Friend, Scott; Hamwi, G. Alexander; Rutherford, Brian; Johnson, Jeff S.

Failure can have a profound impact on a salesperson’s effectiveness. Research has shown that failure affects a company’s bottom line through salesperson performance and turnover.

Marketing and Sales
Absolute versus Relative Sales Failure
Friend, Scott; Hamwi, G. Alexander; Rutherford, Brian; Johnson, Jeff S.

Failure can have a profound impact on a salesperson’s effectiveness. Research has shown that failure affects a company’s bottom line through salesperson performance and turnover.

Marketing and Sales
Transformational Relationship Events
Samaha, Stephen A.; Palmatier, Robert; Houston, Mark B.; Harmeling, Colleen M.; Arnold, Mark J.

Every relationship has moments that define the expectations and feelings of the individuals in that relationship. Business relationships are no different. Specific events act as fundamental building blocks of those business relationships and are essential in shaping the relationship development.

Marketing and Sales, Customer Relations
INSIDER: Own Your Day
Rodriguez, Amanda

In Own Your Day, author and sales coach Keith Rosen examines how sales leaders can put a dent in the stress and exhaustion. Rosen outlines strategies on how to refocus, minimize distractions, properly manage the precious little time we all have and create an ideal life.

Insider
Can You Beat Around the Bush and Still Get the Sale?
Bickart, Barbara; Morrin, Maureen; Ratneshwar, S. (Ratti)

Customers can pose challenging questions, for which salespeople (despite their best intentions) may not know the answer. We define obfuscation as a providing a response that dodges the actual question and provides a pseudo-answer with irrelevant, tangential or vague information. Obfuscation could buy the salesperson some time, and could potentially limit damage to perceptions of expertise and credibility.

Customer Relations
Absolute versus Relative Sales Failure
Friend, Scott; Hamwi, G. Alexander; Rutherford, Brian; Johnson, Jeff S.

Failure can have a profound impact on a salesperson’s effectiveness. Research has shown that failure affects a company’s bottom line through salesperson performance and turnover.

Marketing and Sales
Tethered to Work: How Mobile Devices Impact Family Conflict, Work Commitment and Turnover
Ferguson, Merideth; Boswell, Wendy; Butts, Marcus; Carlson, Dawn S.; Kacmar, K. Michele; Whitten, Dwayne

For sales professionals in real estate and other industries, life in the digital world presents numerous challenges. Since mobile devices are the norm, work extends far outside the boundaries of the office and expectations are high for immediate response.

Management, Technology
Bringing in the Buyers: Leveraging Entrepreneurs’ and Executives’ Venture Location Decisions
Wood, Matthew S.; McMullen, Jeffery; Kier, Alexander

It is well documented that real-estate markets fluctuate over time, but since the financial crisis, real-estate markets have begun to fluctuate across geographic regions as well. One leading contributor to this disparity is public policy that seeks to encourage entrepreneurs and business leaders to locate in a state, or a specific community within a state, over another.

Marketing and Sales, Lead Generation
Transformational Relationship Events
Samaha, Stephen A.; Palmatier, Robert; Houston, Mark B.; Harmeling, Colleen M.; Arnold, Mark J.

Every relationship has moments that define the expectations and feelings of the individuals in that relationship. Business relationships are no different. Specific events act as fundamental building blocks of those business relationships and are essential in shaping the relationship development.

Marketing and Sales, Customer Relations
Bringing in the Buyers: Leveraging Entrepreneurs’ and Executives’ Venture Location Decisions
Wood, Matthew S.; McMullen, Jeffery; Kier, Alexander

It is well documented that real-estate markets fluctuate over time, but since the financial crisis, real-estate markets have begun to fluctuate across geographic regions as well. One leading contributor to this disparity is public policy that seeks to encourage entrepreneurs and business leaders to locate in a state, or a specific community within a state, over another.

Marketing and Sales, Lead Generation
Can You Beat Around the Bush and Still Get the Sale?
Bickart, Barbara; Morrin, Maureen; Ratneshwar, S. (Ratti)

Customers can pose challenging questions, for which salespeople (despite their best intentions) may not know the answer. We define obfuscation as a providing a response that dodges the actual question and provides a pseudo-answer with irrelevant, tangential or vague information. Obfuscation could buy the salesperson some time, and could potentially limit damage to perceptions of expertise and credibility.

Customer Relations
Absolute versus Relative Sales Failure
Friend, Scott; Hamwi, G. Alexander; Rutherford, Brian; Johnson, Jeff S.

Failure can have a profound impact on a salesperson’s effectiveness. Research has shown that failure affects a company’s bottom line through salesperson performance and turnover.

Marketing and Sales
How Does Reinterpretation Influence Our First Impressions?
Mann, Thomas C.; Ferguson, Melissa J.

Common wisdom and psychological research alike advise that it is critically important to make a good first impression: the human mind is adept at drawing inferences about others from even the slimmest amount of information about their actions or appearance, and these impressions can impact decision-making.

Marketing and Sales, Customer Relations
Trust in Leadership and Authenticity in Real Estate
Rodriguez, Amanda

There's no doubt that trust impacts an organization's reputation and culture. Building and growing trust in the workplace can lead to great success for an organization, rooted in employee satisfaction and genuine, authentic interactions among supervisors, employees, and customers.

Management
Better Together: Competitive Agents and Competitive Climate in the Agency
Jones, Eli; Richards, Keith A.; Schrock, Wyatt A.; Hughes, Douglas E.; Fu, Frank Q.

One of the most important issues associated with building a high-powered real-estate organization is hiring the right people. According to the 2012 Economic Census there were just over 86,000 offices of real estate agents or brokers in the United States. How can your agency rise to the top of this crowded field?

Management
The Wrong Ladder: Mismatch Between Subgoal Sequences and Actual Goal Performance
Jin, Liyin; Xu, Qian; Zhang, Ying

For real estate professionals, success is measured by performance – how many homes you sell or how many customers you reach. One thing, however, is certain – the real estate industry is complex and requires strong motivation to remain successful.

Management, Marketing and Sales
Understanding Client Attitudes
Kwon, JaeHwan; Nayakankuppam, Dhananjay

People develop attitudes and opinions toward many different things, but we know that not all attitudes guide our behaviors.

Marketing and Sales, Customer Relations
INSIDER: Get Set, Reset, Go
Huntley, Erick

Oftentimes, life provides us with challenges, some of which require life-altering decisions just to get back on track and start living life again. A number of circumstances could occur, and there may not be a clear-cut answer to solve these problems. One possible method for recovery is through what best-selling author, Fawn Germer, calls a reset in her newest book.

Insider
Better Together: Competitive Agents and Competitive Climate in the Agency
Jones, Eli; Richards, Keith A.; Schrock, Wyatt A.; Hughes, Douglas E.; Fu, Frank Q.

One of the most important issues associated with building a high-powered real-estate organization is hiring the right people. According to the 2012 Economic Census there were just over 86,000 offices of real estate agents or brokers in the United States. How can your agency rise to the top of this crowded field?

Management
Better Together: Competitive Agents and Competitive Climate in the Agency
Jones, Eli; Richards, Keith A.; Schrock, Wyatt A.; Hughes, Douglas E.; Fu, Frank Q.

One of the most important issues associated with building a high-powered real-estate organization is hiring the right people. According to the 2012 Economic Census there were just over 86,000 offices of real estate agents or brokers in the United States. How can your agency rise to the top of this crowded field?

Management
The Wrong Ladder: Mismatch Between Subgoal Sequences and Actual Goal Performance
Jin, Liyin; Xu, Qian; Zhang, Ying

For real estate professionals, success is measured by performance – how many homes you sell or how many customers you reach. One thing, however, is certain – the real estate industry is complex and requires strong motivation to remain successful.

Management, Marketing and Sales
INSIDER: Stretch: Extending Your Professional Expiration Date
Kohles, Jack

One thing is certain about the business world of tomorrow: it is changing and the change is happening at a faster rate. When you hear the word change, what emotions come to your mind? If excitement is first on your mind, then you are positioned to handle the business world. If fear or reluctance are your dominant emotions, then this article will help you to prepare for change in the real estate industry.

Insider
Developing a Winning Theme or The Attention Getter
Fifield, Charles

Standing out from the competition by initially capturing the attention and the imagination of the buyer can oftentimes decide the fate of a sales call. Sometimes referred to as the attention getter or the opener, the theme offered at the beginning of a sales call is vitally important.

Marketing and Sales
Better Together: Competitive Agents and Competitive Climate in the Agency
Jones, Eli; Richards, Keith A.; Schrock, Wyatt A.; Hughes, Douglas E.; Fu, Frank Q.

One of the most important issues associated with building a high-powered real-estate organization is hiring the right people. According to the 2012 Economic Census there were just over 86,000 offices of real estate agents or brokers in the United States. How can your agency rise to the top of this crowded field?

Management
Better Together: Competitive Agents and Competitive Climate in the Agency
Jones, Eli; Richards, Keith A.; Schrock, Wyatt A.; Hughes, Douglas E.; Fu, Frank Q.

One of the most important issues associated with building a high-powered real-estate organization is hiring the right people. According to the 2012 Economic Census there were just over 86,000 offices of real estate agents or brokers in the United States. How can your agency rise to the top of this crowded field?

Management
How Does Reinterpretation Influence Our First Impressions?
Mann, Thomas C.; Ferguson, Melissa J.

Common wisdom and psychological research alike advise that it is critically important to make a good first impression: the human mind is adept at drawing inferences about others from even the slimmest amount of information about their actions or appearance, and these impressions can impact decision-making.

Marketing and Sales, Customer Relations
The Wrong Ladder: Mismatch Between Subgoal Sequences and Actual Goal Performance
Jin, Liyin; Xu, Qian; Zhang, Ying

For real estate professionals, success is measured by performance – how many homes you sell or how many customers you reach. One thing, however, is certain – the real estate industry is complex and requires strong motivation to remain successful.

Management, Marketing and Sales
Understanding Client Attitudes
Kwon, JaeHwan; Nayakankuppam, Dhananjay

People develop attitudes and opinions toward many different things, but we know that not all attitudes guide our behaviors.

Marketing and Sales, Customer Relations
Procedural Frames in Negotiation: The Impact of Offering "My Resources" Vs. Requesting "Your Resources"
Trotschel, Roman; Loschelder, David D.; Hohne, Benjamin P.; Majer, Johann M.

If I were to propose a trade to you, the two statements “My X for your Y” and “Your Y for my X” may appear to be completely equal. However, in a real world negotiation, those two proposals are perceived diffe­rently.

Marketing and Sales
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Keller Center for Research

Hankamer School of Business

Paul L. Foster Campus for Business and Innovation
1621 S 3rd St.
Waco, TX 76706

One Bear Place #98001
Waco, TX 76798

(254) 710-3411
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