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Contributors

Articles by Dass, Mayukh

Crafting Connections: The Impact of Slogans on Brand Identity Alignment
Dass, Mayukh; Kohli, Chiranjeev S.; Acharya, Manaswini

As consumers' perceptions of brand messages evolve, advertisers respond by revisiting their messages and investing more heavily, with North American advertising spending projected to exceed $370 billion by 2024. In this context, brand name, logo, and slogan's semiotic components gain strategic importance in enhancing brand equity. This paper focuses on slogans and examines slogan-related factors that enhance alignment with brand identity.

Marketing and Sales, Customer Relations
Facial First Impressions: The Influence of Babyface Overgeneralization on Agents’ Online Profiles
Yim, Alexis; Price, Brad; Agnihotri, Raj; Cui, Annie Peng

Have you ever noticed how platforms like Zillow and Rover prominently display profile pictures? Our faces are powerful communicators, even online. Facial cues act as potent first impressions, shaping judgments of trustworthiness, competence, and likeability. We investigated whether online profile photos have this effect, demonstrating how perceived facial characteristics influence consumer engagement with real estate agents.

Management, Technology
Facial First Impressions: The Influence of Babyface Overgeneralization on Agents’ Online Profiles
Yim, Alexis; Price, Brad; Agnihotri, Raj; Cui, Annie Peng

Have you ever noticed how platforms like Zillow and Rover prominently display profile pictures? Our faces are powerful communicators, even online. Facial cues act as potent first impressions, shaping judgments of trustworthiness, competence, and likeability. We investigated whether online profile photos have this effect, demonstrating how perceived facial characteristics influence consumer engagement with real estate agents.

Management, Technology
Facial First Impressions: The Influence of Babyface Overgeneralization on Agents’ Online Profiles
Yim, Alexis; Price, Brad; Agnihotri, Raj; Cui, Annie Peng

Have you ever noticed how platforms like Zillow and Rover prominently display profile pictures? Our faces are powerful communicators, even online. Facial cues act as potent first impressions, shaping judgments of trustworthiness, competence, and likeability. We investigated whether online profile photos have this effect, demonstrating how perceived facial characteristics influence consumer engagement with real estate agents.

Management, Technology
Facial First Impressions: The Influence of Babyface Overgeneralization on Agents’ Online Profiles
Yim, Alexis; Price, Brad; Agnihotri, Raj; Cui, Annie Peng

Have you ever noticed how platforms like Zillow and Rover prominently display profile pictures? Our faces are powerful communicators, even online. Facial cues act as potent first impressions, shaping judgments of trustworthiness, competence, and likeability. We investigated whether online profile photos have this effect, demonstrating how perceived facial characteristics influence consumer engagement with real estate agents.

Management, Technology
Knowledge is Power: Can Consumer Knowledge Limit Perceptions of Sales Pressure?
Zboja, James J.; Brudvig, Susan; Laird, Mary Dana; Clark, Ronald A.

Our research seeks to better understand consumer perceptions of sales pressure through the exploration of consumer entitlement, self-perception of high levels of product knowledge and persuasion knowledge, and awareness of sales persuasion tactics.  Hopefully, this understanding will help firms prevent situations in which consumers feel pressured to buy and instead will create mutually beneficial sales exchanges.

Marketing and Sales, Technology, Management
Knowledge is Power: Can Consumer Knowledge Limit Perceptions of Sales Pressure?
Zboja, James J.; Brudvig, Susan; Laird, Mary Dana; Clark, Ronald A.

Our research seeks to better understand consumer perceptions of sales pressure through the exploration of consumer entitlement, self-perception of high levels of product knowledge and persuasion knowledge, and awareness of sales persuasion tactics.  Hopefully, this understanding will help firms prevent situations in which consumers feel pressured to buy and instead will create mutually beneficial sales exchanges.

Marketing and Sales, Technology, Management
Knowledge is Power: Can Consumer Knowledge Limit Perceptions of Sales Pressure?
Zboja, James J.; Brudvig, Susan; Laird, Mary Dana; Clark, Ronald A.

Our research seeks to better understand consumer perceptions of sales pressure through the exploration of consumer entitlement, self-perception of high levels of product knowledge and persuasion knowledge, and awareness of sales persuasion tactics.  Hopefully, this understanding will help firms prevent situations in which consumers feel pressured to buy and instead will create mutually beneficial sales exchanges.

Marketing and Sales, Technology, Management
Knowledge is Power: Can Consumer Knowledge Limit Perceptions of Sales Pressure?
Zboja, James J.; Brudvig, Susan; Laird, Mary Dana; Clark, Ronald A.

Our research seeks to better understand consumer perceptions of sales pressure through the exploration of consumer entitlement, self-perception of high levels of product knowledge and persuasion knowledge, and awareness of sales persuasion tactics.  Hopefully, this understanding will help firms prevent situations in which consumers feel pressured to buy and instead will create mutually beneficial sales exchanges.

Marketing and Sales, Technology, Management
Effects of Depression on Salesperson Performance
Lussier, Bruno; Beeler, Lisa; Bolander, Willy; Hartmann, Nathaniel N.

Due to its prevalence, depression has been called the “common cold” of mental health. Depression has direct negative effects on employees such as increased deviant workplace behavior and decreased productivity, and this relationship extends to the salesperson role. We studied how certain personal resources—work adaptability and family work support—along with supervisor support can mitigate the consequences of depression on salesperson performance.

Marketing and Sales, Management
Effects of Depression on Salesperson Performance
Lussier, Bruno; Beeler, Lisa; Bolander, Willy; Hartmann, Nathaniel N.

Due to its prevalence, depression has been called the “common cold” of mental health. Depression has direct negative effects on employees such as increased deviant workplace behavior and decreased productivity, and this relationship extends to the salesperson role. We studied how certain personal resources—work adaptability and family work support—along with supervisor support can mitigate the consequences of depression on salesperson performance.

Marketing and Sales, Management
Effects of Depression on Salesperson Performance
Lussier, Bruno; Beeler, Lisa; Bolander, Willy; Hartmann, Nathaniel N.

Due to its prevalence, depression has been called the “common cold” of mental health. Depression has direct negative effects on employees such as increased deviant workplace behavior and decreased productivity, and this relationship extends to the salesperson role. We studied how certain personal resources—work adaptability and family work support—along with supervisor support can mitigate the consequences of depression on salesperson performance.

Marketing and Sales, Management
Effects of Depression on Salesperson Performance
Lussier, Bruno; Beeler, Lisa; Bolander, Willy; Hartmann, Nathaniel N.

Due to its prevalence, depression has been called the “common cold” of mental health. Depression has direct negative effects on employees such as increased deviant workplace behavior and decreased productivity, and this relationship extends to the salesperson role. We studied how certain personal resources—work adaptability and family work support—along with supervisor support can mitigate the consequences of depression on salesperson performance.

Marketing and Sales, Management
Competitive Cohesion: Success in the Sales Force
Pappas, Alec; Schrock, Wyatt A.; Samaraweera, Manoshi; Bolander, Willy

Competitive salespeople are driven to achieve their goals, which is associated with high sales performance. However, competition can also be a threat to cohesion as salespeople may become more focused on individual success than the success of the team. We examine the challenge sales managers face of creating a work environment that fosters both competitiveness and cohesion in order to improve both performance and sales force retention.

Marketing and Sales, Management
Competitive Cohesion: Success in the Sales Force
Pappas, Alec; Schrock, Wyatt A.; Samaraweera, Manoshi; Bolander, Willy

Competitive salespeople are driven to achieve their goals, which is associated with high sales performance. However, competition can also be a threat to cohesion as salespeople may become more focused on individual success than the success of the team. We examine the challenge sales managers face of creating a work environment that fosters both competitiveness and cohesion in order to improve both performance and sales force retention.

Marketing and Sales, Management
Competitive Cohesion: Success in the Sales Force
Pappas, Alec; Schrock, Wyatt A.; Samaraweera, Manoshi; Bolander, Willy

Competitive salespeople are driven to achieve their goals, which is associated with high sales performance. However, competition can also be a threat to cohesion as salespeople may become more focused on individual success than the success of the team. We examine the challenge sales managers face of creating a work environment that fosters both competitiveness and cohesion in order to improve both performance and sales force retention.

Marketing and Sales, Management
Competitive Cohesion: Success in the Sales Force
Pappas, Alec; Schrock, Wyatt A.; Samaraweera, Manoshi; Bolander, Willy

Competitive salespeople are driven to achieve their goals, which is associated with high sales performance. However, competition can also be a threat to cohesion as salespeople may become more focused on individual success than the success of the team. We examine the challenge sales managers face of creating a work environment that fosters both competitiveness and cohesion in order to improve both performance and sales force retention.

Marketing and Sales, Management
INSIDER: Cleaning Up Your Mental Mess
Enajero, Jude

Understanding one's own mind has never been more critical for well-being. Dr. Caroline Leaf's Cleaning Your Mental Mess serves as a guiding light through the landscape of mental health, offering readers a clear path to harness the power within each of us. This power allows us to shape our thoughts, emotions, and ultimately, our lives. 

Insider
INSIDER: How to Listen with Intention
McElroy, Andrew

Most people today are exposed to an overload of messages to which they are expected to attend and respond. With access to information instantly at our fingertips, we can find it hard to step back and really hear what someone is communicating. Patrick King’s book, How to Listen with Intention, addresses this challenge and provides helpful strategies for improving skills as listeners, communicators, and conversation partners. 

Insider
The Power of Self-Oriented Competitiveness
Schrock, Wyatt A.; Hughes, Douglas E.; Zhao, Yanhui; Voorhees, Clay M.; Hollenbeck, John R.

Salespeople often have a reputation for being competitive, and the prevailing view might be that having a competitive spirit is suitable and favorable in sales domains. However, research shows that not all people think about competition (or competitors) in the same way. In this paper, we examine how different competitive orientations affect salesperson behavior and performance in the workplace. 

Marketing and Sales, Management
The Power of Self-Oriented Competitiveness
Schrock, Wyatt A.; Hughes, Douglas E.; Zhao, Yanhui; Voorhees, Clay M.; Hollenbeck, John R.

Salespeople often have a reputation for being competitive, and the prevailing view might be that having a competitive spirit is suitable and favorable in sales domains. However, research shows that not all people think about competition (or competitors) in the same way. In this paper, we examine how different competitive orientations affect salesperson behavior and performance in the workplace. 

Marketing and Sales, Management
The Power of Self-Oriented Competitiveness
Schrock, Wyatt A.; Hughes, Douglas E.; Zhao, Yanhui; Voorhees, Clay M.; Hollenbeck, John R.

Salespeople often have a reputation for being competitive, and the prevailing view might be that having a competitive spirit is suitable and favorable in sales domains. However, research shows that not all people think about competition (or competitors) in the same way. In this paper, we examine how different competitive orientations affect salesperson behavior and performance in the workplace. 

Marketing and Sales, Management
The Power of Self-Oriented Competitiveness
Schrock, Wyatt A.; Hughes, Douglas E.; Zhao, Yanhui; Voorhees, Clay M.; Hollenbeck, John R.

Salespeople often have a reputation for being competitive, and the prevailing view might be that having a competitive spirit is suitable and favorable in sales domains. However, research shows that not all people think about competition (or competitors) in the same way. In this paper, we examine how different competitive orientations affect salesperson behavior and performance in the workplace. 

Marketing and Sales, Management
The Power of Self-Oriented Competitiveness
Schrock, Wyatt A.; Hughes, Douglas E.; Zhao, Yanhui; Voorhees, Clay M.; Hollenbeck, John R.

Salespeople often have a reputation for being competitive, and the prevailing view might be that having a competitive spirit is suitable and favorable in sales domains. However, research shows that not all people think about competition (or competitors) in the same way. In this paper, we examine how different competitive orientations affect salesperson behavior and performance in the workplace. 

Marketing and Sales, Management
Surprising Syntax Sells!
Paidisetty, Vineet

Syntax is the grammatical formulation of words in a sentence and is vital to the memorability and persuasiveness of marketing messages. In a recent Journal of Marketing study, Atalay et.al. hypothesized that using messaging with a medium level of unexpectedness in the syntax, or syntactic surprise, would be effective in marketing messages. We examine their findings and draw implications to your real estate business. 

Marketing and Sales
Staying Remotely Engaged: Interruptions and Breaks During Remote Work
Perry, Sara Jansen; Carlson, Dawn S.; Kacmar, K. Michele; Wan, Min (Maggie); Thompson, Merideth J.

Frequent interruptions during work hours from spouses or children or frequent interruptions to family life from remote work can be significant causes of stress. Mental and emotional resources can be taxed by this overlap, resulting in lower quality of work and lower overall satisfaction for the employee. With this in mind, we conducted a study to see what types of breaks would best contribute to overcoming stress and resource drain while working remotely. 

Management, Technology
Staying Remotely Engaged: Interruptions and Breaks During Remote Work
Perry, Sara Jansen; Carlson, Dawn S.; Kacmar, K. Michele; Wan, Min (Maggie); Thompson, Merideth J.

Frequent interruptions during work hours from spouses or children or frequent interruptions to family life from remote work can be significant causes of stress. Mental and emotional resources can be taxed by this overlap, resulting in lower quality of work and lower overall satisfaction for the employee. With this in mind, we conducted a study to see what types of breaks would best contribute to overcoming stress and resource drain while working remotely. 

Management, Technology
Staying Remotely Engaged: Interruptions and Breaks During Remote Work
Perry, Sara Jansen; Carlson, Dawn S.; Kacmar, K. Michele; Wan, Min (Maggie); Thompson, Merideth J.

Frequent interruptions during work hours from spouses or children or frequent interruptions to family life from remote work can be significant causes of stress. Mental and emotional resources can be taxed by this overlap, resulting in lower quality of work and lower overall satisfaction for the employee. With this in mind, we conducted a study to see what types of breaks would best contribute to overcoming stress and resource drain while working remotely. 

Management, Technology
Staying Remotely Engaged: Interruptions and Breaks During Remote Work
Perry, Sara Jansen; Carlson, Dawn S.; Kacmar, K. Michele; Wan, Min (Maggie); Thompson, Merideth J.

Frequent interruptions during work hours from spouses or children or frequent interruptions to family life from remote work can be significant causes of stress. Mental and emotional resources can be taxed by this overlap, resulting in lower quality of work and lower overall satisfaction for the employee. With this in mind, we conducted a study to see what types of breaks would best contribute to overcoming stress and resource drain while working remotely. 

Management, Technology
Staying Remotely Engaged: Interruptions and Breaks During Remote Work
Perry, Sara Jansen; Carlson, Dawn S.; Kacmar, K. Michele; Wan, Min (Maggie); Thompson, Merideth J.

Frequent interruptions during work hours from spouses or children or frequent interruptions to family life from remote work can be significant causes of stress. Mental and emotional resources can be taxed by this overlap, resulting in lower quality of work and lower overall satisfaction for the employee. With this in mind, we conducted a study to see what types of breaks would best contribute to overcoming stress and resource drain while working remotely. 

Management, Technology
Wait Just a Minute: When to Ask for Online Reviews
Jung, Miyeon; Ryu, Sunghan; Han, Sang Pil; Cho, Daegon

It is hard to overstate the importance of online reviews. In today’s world where most product experiences start and/or end online, the experiences of others are more visible and more important than ever. In this research, we discover the most effective time to ask customers for reviews following a product experience. 

Technology, Marketing and Sales, Customer Relations
Wait Just a Minute: When to Ask for Online Reviews
Jung, Miyeon; Ryu, Sunghan; Han, Sang Pil; Cho, Daegon

It is hard to overstate the importance of online reviews. In today’s world where most product experiences start and/or end online, the experiences of others are more visible and more important than ever. In this research, we discover the most effective time to ask customers for reviews following a product experience. 

Technology, Marketing and Sales, Customer Relations
Wait Just a Minute: When to Ask for Online Reviews
Jung, Miyeon; Ryu, Sunghan; Han, Sang Pil; Cho, Daegon

It is hard to overstate the importance of online reviews. In today’s world where most product experiences start and/or end online, the experiences of others are more visible and more important than ever. In this research, we discover the most effective time to ask customers for reviews following a product experience. 

Technology, Marketing and Sales, Customer Relations
Wait Just a Minute: When to Ask for Online Reviews
Jung, Miyeon; Ryu, Sunghan; Han, Sang Pil; Cho, Daegon

It is hard to overstate the importance of online reviews. In today’s world where most product experiences start and/or end online, the experiences of others are more visible and more important than ever. In this research, we discover the most effective time to ask customers for reviews following a product experience. 

Technology, Marketing and Sales, Customer Relations
How Does Personal Identification with Supervisors Affect Salesperson Performance?
Mallin, Michael L.; Hancock, Tyler D.; Pullins, Ellen Bolman; Gammoh, Bashar S.

In a competitive marketplace, it seems clear that salespeople's performance can be influenced by those around them, but more often overlooked are the sources and specific manifestations of those influences. Our research aimed to address one factor of this phenomenon, namely personal identification with supervisors. 

Management, Marketing and Sales
How Does Personal Identification with Supervisors Affect Salesperson Performance?
Mallin, Michael L.; Hancock, Tyler D.; Pullins, Ellen Bolman; Gammoh, Bashar S.

In a competitive marketplace, it seems clear that salespeople's performance can be influenced by those around them, but more often overlooked are the sources and specific manifestations of those influences. Our research aimed to address one factor of this phenomenon, namely personal identification with supervisors. 

Management, Marketing and Sales
How Does Personal Identification with Supervisors Affect Salesperson Performance?
Mallin, Michael L.; Hancock, Tyler D.; Pullins, Ellen Bolman; Gammoh, Bashar S.

In a competitive marketplace, it seems clear that salespeople's performance can be influenced by those around them, but more often overlooked are the sources and specific manifestations of those influences. Our research aimed to address one factor of this phenomenon, namely personal identification with supervisors. 

Management, Marketing and Sales
How Does Personal Identification with Supervisors Affect Salesperson Performance?
Mallin, Michael L.; Hancock, Tyler D.; Pullins, Ellen Bolman; Gammoh, Bashar S.

In a competitive marketplace, it seems clear that salespeople's performance can be influenced by those around them, but more often overlooked are the sources and specific manifestations of those influences. Our research aimed to address one factor of this phenomenon, namely personal identification with supervisors. 

Management, Marketing and Sales
INSIDER: Digital Marketers Sound Off
Enajero, Jude

Technology has transformed the way businesses market products and services, making it essential for marketers to stay up to date with the latest trends in digital marketing. In Digital Marketers Sound Off, Matt Chiera interviews some of the most successful and innovative digital marketers in the industry, sharing their experiences and offering insights into the strategies that have led to success.

Insider, Marketing and Sales, Technology
INSIDER: Stop Overthinking
Alioto, Dominic

Do you frequently find yourself second guessing past decisions or succumbing to negative thoughts? Are you unbearably stressed or anxious over various events? In the book Stop Overthinking, Nick Trenton outlines several key strategies to combat stress, rumination, and overthinking. 

Insider
Don’t Settle for Less: Using Negations in Advertising
Pezzuti, Todd; Leonhardt, James

The intent behind advertising is never just to spend money, but to engage consumers. Our research links the use of negations—which advise what not to do through words such as like no, not, can’t, don’t—to increased consumer engagement. Our paper examines how the use of negations impact consumer engagement, while also considering negations’ effect on how powerful brands seem. 

Marketing and Sales, Technology
Don’t Settle for Less: Using Negations in Advertising
Pezzuti, Todd; Leonhardt, James

The intent behind advertising is never just to spend money, but to engage consumers. Our research links the use of negations—which advise what not to do through words such as like no, not, can’t, don’t—to increased consumer engagement. Our paper examines how the use of negations impact consumer engagement, while also considering negations’ effect on how powerful brands seem. 

Marketing and Sales, Technology
Impact of Team Diversity on Consumer Perceptions
Khan, Uzma; Kalra, Ajay

Having employees of various backgrounds and experience is vital to increasing access to markets, translating to a higher chance of marketplace success. Although industry has noticed the impact that a diverse workforce can have on an organization’s success, we studied whether consumers notice workforce diversity and whether diversity affects consumer response to the firm.

Customer Relations, Marketing and Sales, Management
Impact of Team Diversity on Consumer Perceptions
Khan, Uzma; Kalra, Ajay

Having employees of various backgrounds and experience is vital to increasing access to markets, translating to a higher chance of marketplace success. Although industry has noticed the impact that a diverse workforce can have on an organization’s success, we studied whether consumers notice workforce diversity and whether diversity affects consumer response to the firm.

Customer Relations, Marketing and Sales, Management
Men vs. Women: Who Holds Bargaining Power?
Turnbull, Geoffrey K.; Waller, Bennie D.; Pham, Duong T.

The ways in which gender affects negotiations and business interactions has been studied extensively and remains a topic of interest across various fields. Research has not, however, applied these ideas to the real estate industry, where the majority of agents are female. Our research aims to address this gap and answer how agent gender and interactions with agents of the same or different gender affect bargaining power in real estate transactions.

Marketing and Sales, Service
Men vs. Women: Who Holds Bargaining Power?
Turnbull, Geoffrey K.; Waller, Bennie D.; Pham, Duong T.

The ways in which gender affects negotiations and business interactions has been studied extensively and remains a topic of interest across various fields. Research has not, however, applied these ideas to the real estate industry, where the majority of agents are female. Our research aims to address this gap and answer how agent gender and interactions with agents of the same or different gender affect bargaining power in real estate transactions.

Marketing and Sales, Service
Men vs. Women: Who Holds Bargaining Power?
Turnbull, Geoffrey K.; Waller, Bennie D.; Pham, Duong T.

The ways in which gender affects negotiations and business interactions has been studied extensively and remains a topic of interest across various fields. Research has not, however, applied these ideas to the real estate industry, where the majority of agents are female. Our research aims to address this gap and answer how agent gender and interactions with agents of the same or different gender affect bargaining power in real estate transactions.

Marketing and Sales, Service
Amoral Management: The Dark Side of Leadership
Quade, Matthew J.; Bonner, Julena M.; Greenbaum, Rebecca L.

Our research investigates the impact of amoral management—a type of leadership approach that is devoid of ethical considerations, or simply, leadership’s failure to respond to situations that have ethical implications—on employees and organizations. We also examine the connection between amoral management and unethical behavior, which has implications in the real estate industry.

Management
Amoral Management: The Dark Side of Leadership
Quade, Matthew J.; Bonner, Julena M.; Greenbaum, Rebecca L.

Our research investigates the impact of amoral management—a type of leadership approach that is devoid of ethical considerations, or simply, leadership’s failure to respond to situations that have ethical implications—on employees and organizations. We also examine the connection between amoral management and unethical behavior, which has implications in the real estate industry.

Management
Amoral Management: The Dark Side of Leadership
Quade, Matthew J.; Bonner, Julena M.; Greenbaum, Rebecca L.

Our research investigates the impact of amoral management—a type of leadership approach that is devoid of ethical considerations, or simply, leadership’s failure to respond to situations that have ethical implications—on employees and organizations. We also examine the connection between amoral management and unethical behavior, which has implications in the real estate industry.

Management
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Keller Center for Research

Hankamer School of Business

Paul L. Foster Campus for Business and Innovation
1621 S 3rd St.
Waco, TX 76706

One Bear Place #98001
Waco, TX 76798

(254) 710-3411
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