Research Report

Modern salespeople have myriad options to engage with customers. We hypothesized that the communication format  may amplify or reduce the probability of resolving salesperson transgressions that occur during the sales process. While previous research has explored what to say post-transgression, our research explores which communication format is most effective in accomplishing successful post-transgression recovery and repair in the buyer-seller relationship.  

Emotional exhaustion in the workplace is an increasingly prevalent concern and often emerges from lengthy exposure to job stressors, such as high workloads, tight deadlines, and the persistent need to manage  emotions while adhering to job demands. Although the effects of emotional exhaustion on our home and social life are important to understand, our research focuses on how emotional exhaustion increases or is mitigated at the workplace and throughout the workday. 

An important question for organizational citizenship is when and for whom is receiving help beneficial? In organizations, “help” is a prototypical citizenship behavior that can improve relationships among coworkers and contribute to organizational-level outcomes. Despite the general positive perspective regarding helping in the workplace, there are downsides, especially from the recipient’s perspective. 

As algorithms continue to determine more and more of what we interact with on the Internet every day, questions arise as to the effectiveness, ethicality, and impartiality of these same algorithms. In our research, we undertake a set of studies to determine to what extent algorithms are presenting biased recommendations and further, to what extent people are going along with those biased choices and reinforcing the algorithms’ bias.

Interpersonal aggression is a relational process where the perpetrator acts in an antagonistic or hostile manner towards a victim. It is a serious issue for the work environment, affecting employee psychological and physical well-being, job satisfaction, and performance. Despite widespread understanding of this issue, research still hasn’t determined all antecedents for enacting aggressively at work. In our study, we hypothesize that one’s attachment style and competitive orientation determine whether or not one acts aggressively toward others. 

While navigating business, one may find it easy to settle into a steady routine of slow growth. Steadily increasing the quantity of your leads or work hours may seem like a good way to improve results. After all, working harder must always lead to better results, right? Dr. Benjamin Hardy, author of 10x is Easier Than 2x with Dan Sullivan, posits that this is actually the exact opposite of what is going to tap into your greatest potential.

Adam Grant's Hidden Potential shatters the myth that some people are naturally destined for success. Grant uses fascinating research and compelling stories to show how individuals consistently underestimate their own potential for improvement. This isn't just feel-good advice; he gives actionable tools to unlock hidden abilities and help others do the same.