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Research Report

June 2015

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Keller Center Research Report - June 2015 (1.41 MB)
INSIDER: Being Real in Real Estate
Bryan, Wesley

How do you convince potential clients that what you’re selling is best?  How do you bridge that gap between real estate salesperson and my real estate agent?  Ron Willingham says it is in how authentic you are with your potential clients.

Marketing and Sales, Customer Relations, Insider
The Skillset Needed for Sales Success
Fifield, Charles

The goals in professional selling are to build relationships and to sell value resulting in win-win outcomes. To do so, certain critical skills are required, including: relationship management, effective communication, and value-adding capabilities.

Ethics, Service, Customer Relations
INSIDER: How the World Sees You
McGregor, Margie

As much as we might like to think that we are wildly different than everybody else, our DNA is actually 99.9% the same as everyone else’s. We’re 99.9% average. As odd as it may seem, our individuality and personality only makes up .1% of us.

Insider, Lead Generation, Marketing and Sales, Customer Relations
Are Salespeople Born or Made?
Loveland, James M.; Lounsbury, John W.; Park, Soo-Hee; Jackson, Donald A.

When it comes to the art of selling, there are two sharply opposed views: some view salespeople as individuals who are born with the "right" attributes, who can easily sell different products and move from firm to firm with little difficulty, no matter what is being sold.

Management
Picturing Yourself in and out of the House
Jiang, Yuwei; Adaval, Rashmi; Steinhart, Yael; Wyer, Robert S.

Have you ever imagined yourself in an exotic vacation location, experiencing all the benefits of a luxury resort? Real estate agents use strategies while persuading buyers to invest in a house. The implicit belief behind these sales strategies is that consumption-related self-imagery is a powerful persuasion tactic.

Marketing and Sales, Service, Customer Relations, Lead Generation
What's the Best Thank You?
Liu, Peggy; Lamberton, Cait; Haws, Kelly

Acknowledgments and thank yous are given every day in nearly all professions, from real estate to acting to retail shopping.  Though such thank yous are common, people rarely put much thought into how various forms of such acknowledgements might be received differently. 

Financials, Marketing and Sales, Service, Customer Relations, Ethics, Lead Generation
Peer-Based Learning and its Implications for the Real Estate Market
Chan Tat Y.; Li, Jia; Pierce, Lamar

When entering the work force, new employees face a learning curve associated with their new positions. Real estate agents face the task of establishing themselves as a credible assets in the community and understanding the dynamics of working with clients.

Lead Generation, Management, Marketing and Sales, Customer Relations

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