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Articles by Fifield, Charles

Playing the Value Game of Sales
Fifield, Charles

The Value Game is not just your normal game encounter, but rather a real-life experience in which sellers and their supporting teammates, the sponsoring company and the products/services being offered, engage with prospective buyers to reach a win-win game outcome.

Marketing and Sales, Customer Relations
Building a Winning Sales Presentation
Fifield, Charles

Delivering an effective sales presentation to a prospective real estate client will impact attaining your desired outcome for most client interactions.

Marketing and Sales, Customer Relations
Getting into the Business of Your Buyer's Success
Fifield, Charles

A basic objective to any selling engagement should be the buyer’s success, however that may be defined by the buyer.

Marketing and Sales
Identifying and Managing the Buying Center
Fifield, Charles

The buying center is comprised of various individual influences that shape the buyer’s purchase decision. Since a successful selling process is about enabling the buyer to make a quality purchase decision, understanding how to productively manage the buying center’s influences and efficiently guide the decision-making process can be critical to the final buy or no-buy outcome.

Marketing and Sales
Developing a Winning Theme or The Attention Getter
Fifield, Charles

Standing out from the competition by initially capturing the attention and the imagination of the buyer can oftentimes decide the fate of a sales call. Sometimes referred to as the attention getter or the opener, the theme offered at the beginning of a sales call is vitally important.

Marketing and Sales
The Salesperson's Toolkit for Selling Success
Fifield, Charles

A salesperson’s or agent’s toolkit is a set of tools designed to be used together for the purpose of earning a win-win value-adding purchase decision. During an interactive professional sales exchange, several tools are needed to shape and achieve this desired outcome.

Marketing and Sales, Customer Relations
Value-Developing Skills
Fifield, Charles

The concept of developing value for a buyer in order to gain a purchase decision should not be thought of as a static event or a single step in the selling endeavor, but rather a critical and dynamic factor or process...

Customer Relations
Setting the Sale Through Persuasive Communication
Fifield, Charles

Communication, the effective conveying of information, is a critically important buyer-seller activity to achieve successful interpersonal sales performance.

Marketing and Sales, Customer Relations
The Skillset Needed for Sales Success
Fifield, Charles

The goals in professional selling are to build relationships and to sell value resulting in win-win outcomes. To do so, certain critical skills are required, including: relationship management, effective communication, and value-adding capabilities.

Ethics, Service, Customer Relations
The Mindset Needed for Sales Success
Fifield, Charles

The salesperson having a dynamic, learning or growth mindset is managing from the perspective of incremental productivity progress and potentially unimaginable opportunities.

Ten Necessary Conditions to Highly Effective Personal Selling
Fifield, Charles

Productivity, as it applies to sales organizations, is not uniformly defined. Simply put, productivity is maximizing sales results (output) by minimizing resources expended ...

Management, Marketing and Sales
Necessary Condition #10 - The Right Commitment
Fifield, Charles

As the sales process has gradually evolved from a transaction-driven model to a relationship-driven and collaborative approach, the underlying methods driving ...

Service, Customer Relations
Necessary Condition #9 - The Right Metrics
Fifield, Charles

Many sales organizations focus on measuring or tracking outputs or results with less emphasis on inputs, which is akin to telling a football team to stop the opponent from scoring without working on essential defensive skills such as tackling and pass coverage.

Financials, Management, Marketing and Sales
Necessary Condition #8 - The Right Outcome
Fifield, Charles

Both buyers and sellers desire win-win outcomes; however, most salespeople have a natural bent toward win-lose thinking. Our culture has too often indoctrinated ...

Marketing and Sales, Customer Relations
Necessary Condition #7 - The Right Approach Method
Fifield, Charles

What is the right approach method for the professional salesperson to lead a buyer-seller interaction and achieve effective, efficient and consistent sales results? The pragmatist ...

Management, Service
Necessary Condition #6 - The Right Approach Plan of Action
Fifield, Charles

Charles Fifield, MBA Whether it is the first or a subsequent meeting, salespeople must have a clear understanding of their call objectives and how they plan to achieve their desired ...

Management, Marketing and Sales
Necessary Condition #5 - The Right Approach Priorities
Fifield, Charles

When a salesperson commences a face-to-face sales interaction, certain call priorities must be the central focus of the early interpersonal exchange. First, the salesperson ...

Marketing and Sales, Customer Relations
Effective Information Management - Key Lever to Realizing Gains
Fifield, Charles; Weeks, Bill

In today's fast-paced, competitive marketplace, effective information management is arguably the most powerful non-employee lever to trigger sales productivity and ...

Management, Technology
Necessary Condition #4 - The Right Prospects
Fifield, Charles

To increase sales productivity, salespersons' interacting with the right prospects is an essential core competency to success. The inability or unwillingness to effectively...

Marketing and Sales, Lead Generation
Necessary Condition #3 - The Right Day-to-Day Operational Focus
Fifield, Charles

The sales function has probably the greatest single operating impact on the financial results of business. What business needs is a salesforce driven by productivity ...

Management
Necessary Condition #2 - The Right Process
Fifield, Charles

The sales process is how a sales organization chooses to effectively transform its throughput flow of inputs into outputs. In the case of real estate sales, the process ...

Management
Necessary Condition #1 - The Right Attitude
Fifield, Charles

Highly effective personal selling begins and ends with the salesperson's or agent's right attitude. Football Hall of Fame coach, Vince Lombardi, is quoted as saying, "Winning ...

Management, Marketing and Sales
The Necessary Conditions to Achieve Personal Selling Success
Fifield, Charles

Being an agent and having a career involving personal selling is essentially a for-profit business enterprise. Therefore, the basic goal of personal selling is to make money, net ...

Management
Selling is Really Shorthand for Storytelling
Fifield, Charles

When we buy something, we're really buying a story. A salesperson's job is to tell a story. For example, last year Americans bought six billion dollars worth of bottled water...

Marketing and Sales
The Three Most Important Words in Highly Effective Personal Selling
Fifield, Charles

For the business in which personal selling is an integral component of its strategy for sustainable market success, the three most important words to guide its future...

Marketing and Sales
Selling the Lean Way
Fifield, Charles

To achieve increased productivity, competitive advantage, and profitability, high value-creating businesses around the world have consistently turned to "lean thinking" for...

Financials, Management

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Hankamer School of Business

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