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Research Report

December 2018

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Keller Center Research Report - December 2018 (1.76 MB)
Maximizing Your Social Media Marketing
Pettit, Kevin

A strong social media presence is critical to cultivate relationships with potential clients and build credibility in the public eye. Effective use of social media platforms will help convert views into sales, retain those clients over long periods of time, and build a lasting business.

Social Media, Marketing and Sales
What are Likes Worth? A Facebook Field Experiment
Mochon, Daniel; Johnson, Karen; Schwartz, Janet; Ariely, Dan

In the growing social media marketing landscape, interacting with customers on Facebook is at the forefront of businesses’ higher spending, but are your Facebook page likes actually driving client engagement and spending?

Marketing and Sales, Social Media, Lead Generation
INSIDER: Sales Insanity
Trevino, Jorge

As a sales person, you must always be ready to embrace the challenges that the selling environment poses in your professional life. In Sales Insanity, Cannon Thomas recounts unique sales blunders which highlight the importance of adapting to the ever-changing sales environment.

Marketing and Sales, Insider
Salesperson Ambidexterity and Customer Satisfaction
Jaramillo, Fernando; Agnihotri, Raj; Krush, Michael; Gabler, Colin B.; Itani, Omar S.

To remain competitive, salespeople must provide excellent service while still reaching their sales quotas. When these two ideas converge, sales-service ambidexterity is achieved. But how can sales managers encourage their sales associates to reach this medium?

Management, Customer Relations
Boundary Conditions of Ethical Leadership: Stress as a Potential Inhibitor
Hunter, Emily M.; Perry, Sara Jansen; Quade, Matthew J.

In this article, we study the relationship between ethical leadership and employee deviance and turnover intentions, considering the role of hindrance stress from the leader and the job. Our findings show that ethical leaders who also impose additional demands are perceived to miss the mark in providing proper social support are likely to have deviant or withdrawing employees.

Management, Ethics
INSIDER: When—The Scientific Secrets of Perfect Timing
Ratliff, Clint

In his book, When—The Scientific Secrets of Perfect Timing, Daniel H. Pink reaffirms the idea that “timing is everything” through anecdotal discourse and scientific research to impart a better understanding of how to find your perfect timing.

Insider
The Influence of Political Skill on Sales Outcomes
Li, Jie; Sun, Gong; Cheng, Zhiming

It is widely recognized that political skill enables employees to secure valuable resources within their own companies and to promote positive outcomes with customers. In this article, we examine the effect of political skill in the sales context and draw conclusions for real estate professionals.

Management, Customer Relations
Pricing Strategies: The Difference of a Digit
Tu, Lingjiang Lora; Pullig, Chris

In real estate, it is universally agreed that strategic pricing plays a huge role in determining how quickly a house will sell; yet there are still questions on how pricing affects different people.

Financials, Marketing and Sales

Keller Center for Research

Hankamer School of Business

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