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Research Report

June 2018

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Keller Center Research Report - June 2018 (1.47 MB)
The Fundamentals of Trust in Business Relationships
Akrout, Houcine; Diallo, Mbaye Fall

How can you ensure trust is prevalent in your real estate operation? In this article, we discuss the three stages of trust, the three forms of trust, and how they affect a client’s behavior so that you can successfully and effectively build trust with your clients.

Lead Generation, Customer Relations
Does Liking Lead to Loving?
John, Leslie; Emrich, Oliver; Gupta, Sunil; Norton, Michael I.

When a customer clicks the like button on a brand’s Facebook page, what happens? Do these likes have value to a company, or are they merely the click of a button?

Marketing and Sales, Social Media
INSIDER: Everything You Need to Know About Social Media
Bengston-Fair, Miranda

Social media has revolutionized communication and advertising and is a useful tool for keeping up with news, family, and friends. As a real estate professional, though, understanding how to best use each social media platform can have a positive impact on your business.

Marketing and Sales, Social Media, Insider
Reducing Employee Cynicism and Time Theft Through Empowering Leadership
Lorinkova, Natalia M.; Perry, Sara Jansen

What kind of relationships do you have with those who report to you and with your own boss? We study these relationships in conjunction with empowering leadership to suggest that the better these relationships are, the better position leaders are in to positively influence their employees.

Management
Networking Benefits for Real Estate Professionals: Men and Women are Different
Macintosh, Gerrard; Krush, Michael

Research shows that men and women network differently and benefit differently from networking. In our research, we examine different types of networking benefits for female and male real estate professionals which allows us to offer suggestions for more effective networking.

Management
INSIDER: The Multigenerational Sales Team
Ratliff, Clint

Buyer and seller markets are now comprised of multiple generations that not only see the world differently, but also value vastly different lifestyles. While the differences between generations provide obstacles to overcome, it is also important to recognize the accessibility, innovation and collaboration these differences provide for the workplace.

Management, Marketing and Sales, Insider
The Effects of Bedtime Writing
Scullin, Michael K.; Bliwise, Donald L.

Bedtime worry, including worrying about incomplete future tasks, is a significant contributor to difficulty falling asleep. This article examines how bedtime to-do list writing can serve as a beneficial behavioral sleep aid for busy real estate professionals.

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