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Research Report

December 2017

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Keller Center Research Report - December 2017 (1.45 MB)
Connecting Luxury Homes with Right-Minded Consumers
Kwon, JaeHwan; Seo, Yuri; Ko, Dongwoo

Our research examines how a consumer's view of this theory can affect his/her preference for luxury, and how advertisers, marketers, and real estate agents can use this information to increase the likelihood that consumers respond positively to luxury, increasing your chances of a sale.

Marketing and Sales
INSIDER: 2 Chairs: The Secret that Changes Everything
Harris, Courtney

The new book, 2 Chairs: The Secret that Changes Everything, is crucial not only for people who are in trouble themselves, but also for those who just don’t know what advice to give to others in need.

Insider
Combatting a Stigma Begins with You
Wieseke, Jan; Mikolon, Sven; Kreiner, Glen E.

Stigma is inherently problematic for any worker but is particularly detrimental for real estate agents and other sales representatives. Stigma can be detrimental to agents because job performance and personal well-being depend greatly on favorable interactions with customers.

Management, Customer Relations
How Customer Satisfaction Affects Employee Job Satisfaction
Zablah, Alex R.; Carlson, Brad D.; Donavan, Todd; Maxham, James G. III; Brown, Tom J.

Firms often prioritize frontline employee job satisfaction, hoping that satisfied employees will lead to satisfied customers. In real estate, this implies that improvements in agent satisfaction are expected to increase client satisfaction. According to our research, these agencies may be missing an important opportunity.

Management, Customer Relations
Importance of Motivation to Career Success
Sok, Keo Mony; Sok, Phyra; De Luca, Luigi M.

The need for fantastic sales professionals is greater today than ever before. Increasingly, clients demand sales professionals provide exceptional customer service that coincides with meeting those desired results. To this, motivation is key.

Management, Marketing and Sales, Service, Customer Relations
INSIDER: Emotional Agility
Taylor, Austin

In Emotional Agility, Susan David offers a groundbreaking way to recognize our feelings and gives us the tools we need to avoid the emotional ruts that keep us from reaching our bigger goals.

Insider

Keller Center for Research

Hankamer School of Business

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