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Research Report

September 2015

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Keller Center Research Report - September 2015 (3.73 MB)
Why Real Estate Agents Should Care about Buyer Usage Intent
Brough, Aaron R.; Isaac, Mathew S.

Sellers want to find a good home for their most cherished possessions and may be willing to sacrifice personal profit to ensure that this objective is met. Their willingness to accept an offer can depend on whether they agree or disagree with how the buyer plans to use the product.

Financials, Marketing and Sales
Setting the Sale Through Persuasive Communication
Fifield, Charles

Communication, the effective conveying of information, is a critically important buyer-seller activity to achieve successful interpersonal sales performance.

Marketing and Sales, Customer Relations
INSIDER: Neuro-Sell: How Neuroscience Can Power Your Sales Success
Tran, John

Is there a connection between neuroscience and selling real estate? By exploring key functions of the brain's decision-making processes, Simon Hazeldine has discovered a way for sales professionals to increase the likelihood of closing a sale.

Marketing and Sales, Insider
Attracting and Keeping New Agents from the Millennial Generation
Wakefield, Kirk

Companies spend over $3,300 per hire on recruiting and the cost of not recruiting well results in poor performance, dissatisfied employees and high turnover. Little research has addressed sales force recruiting at this stage of career and the motivations of a millennial salesforce in their job searches.

Management
Advice to New Real Estate Agents: "Be Proactive"
Mallin, Michael L.

Michael L. Mallin, PhD Sales managers have a vested interest in hiring, developing, and retaining sales professionals who have a propensity to be proactive since research shows proactive behaviors among salespeople as a key factor in generating higher levels of sales performance.

Management
INSIDER: Socializing for a Spark: Finding Winning Ideas Through Your Connections
Bryan, Wesley

We make connections every day, in person, over the phone or email, through Linkedin, and even via Snapchat. Every opportunity we have to meet people is another connection to a new prospective client.

Insider, Lead Generation
Using Reason versus Feelings to Guide Client Decisions
Zheng, Xingshan; Yang, Yang; Hsee, Christopher K.; Wang, Hanwei

Predicting consumer behavior is crucial to success in any business, including real estate. Our research identifies that a key way to predict consumer behavior is through a consumer's level of what is called lay rationalism, which refers to the weight a consumer gives to feelings versus reason in the decision-making process.

Marketing and Sales, Customer Relations

Keller Center for Research

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