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Baylor BU Keller Center for Research Research Report
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Research Report

September 2013

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Keller Center Research Report - September 2013 (1.15 MB)
Word-of-Mouth Marketing: Talk Up Your Business
Schetzle, Stacy

With the increase in the number of blogs, consumer websites, and word-of-mouth outlets available to homebuyers, consumer-generated media is attracting...

Marketing and Sales, Social Media, Technology, Customer Relations
INSIDER: To Sell is Human
Thé, Dennis

Attunement, buoyancy and clarity are the new requirements for influencing consumers in the 21st century...

Marketing and Sales, Insider
Show Me the Number: Communicating Probabilities and Tradeoffs in Real Estate Transactions
Mirabito, Ann; Catlin, Jesse R.; Miller, Elizabeth Gelfand

Have you ever watched your clients make bad decisions that cost them tens of thousands of dollars, even though you did your best to steer them to better decisions?

Marketing and Sales
Help Me Buy: The Value of a Strong Routine
Dixon, Andrea

Real estate agents who create strong buying routines help clients move toward successful purchases. The changing nature of information sources in residential real estate may be...

Marketing and Sales, Customer Relations, Lead Generation
Future Shock Is Here: Information Overload and Today's Home Buyer
Dixon, Andrea

As we navigate the information overload of 21st century, we dedicate this issue of the Keller Center Research Report to current research that promises new insights for agents and...

Marketing and Sales
The Cost of Choosing: Cognitive Resource Depletion in the Home Buying Process
Perry, Vanessa G.; Lee, J.D.

Does expending more effort make consumers smarter? We question the intuitive assumption that consumers will make better decisions based on the...

Financials, Marketing and Sales, Service, Customer Relations
INSIDER: Conversations That Sell
Christie, Jacob

The information age was supposed to kill-off the role of the salesperson. Any potential buyer could go out and, with sufficient research, discover a solution that...

Marketing and Sales, Customer Relations, Insider
Comparing Apples-to-Apples or Apples-to-Oranges: Choice Difficulty in Home Buying
Cho, Eunice Kim; Khan, Uzma; Dhar, Ravi

Consumers are faced with choices each day. Marketers try desperately to influence our decision-making process, capturing our attention and appealing to...

Marketing and Sales, Service, Customer Relations

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