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Baylor BU Keller Center for Research Research Report
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Research Report

December 2011

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Keller Center Research Report - December 2011 (515.37 KB)
Understanding Consumer Willingness to Pay for Professional Services
Nasr-Bechwati, Nada

When it comes to utilizing professional services, consumers have a choice: perform the service for themselves or outsource the job to a service professional. The purpose of ...

Service
Three American Generations and the Real Estate Marketer
Madden, Stan

Over the past 50 years, groups of people in the United States have been classified into generational categories to better understand how age groupings tend to behave ...

Marketing and Sales, Customer Relations
INSIDER: Socially Identifying with Clients
Holmes, Amanda

As a culture, we encourage young people to sample and engage in a variety of activities. The goal is, in essence, to understand one's gifts and talents, thereby finding those...

Customer Relations, Insider
How to Reduce Client's Perceived Availability of Alternative Agents
Friend, Scott; Hamwi, G. Alexander; Rutherford, Brian

Given the highly competitive market in which real estate agents work, striving to attract and retain valued customers is important. Understanding what makes a client want to ...

Marketing and Sales, Service, Customer Relations
INSIDER: Establishing an Effective Search Engine Marketing Campaign
Tarro, Mark

Whether a consumer knows it or not, using a search engine to browse content on the Internet automatically engages him with the world of Search Engine Marketing (SEM) ...

Marketing and Sales, Technology, Insider
Necessary Condition #7 - The Right Approach Method
Fifield, Charles

What is the right approach method for the professional salesperson to lead a buyer-seller interaction and achieve effective, efficient and consistent sales results? The pragmatist ...

Management, Service
INSIDER: Listen, Contribute, Connect
Thé, Dennis

By now, most consumers are familiar with social media. It is easy to track how many Facebook friends, Twitter followers and LinkedIn connections exist on an individual ...

Social Media, Customer Relations, Insider

Keller Center for Research

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