Contributors
Articles by Gilbert, Jonathan Ross
Gilbert, Jonathan Ross; Krush, Michael; Trainor, Kevin J.; Wayment, Heidi A.
In a real estate world reshaped by technology and empowered consumers, technical skill alone is no longer enough to drive sales. This research shows how cultivating a “quiet ego”—balancing confidence with empathy and deep listening—helps agents adapt, build trust, and perform better in complex markets. Drawing on positive psychology and data from hundreds of sales professionals, the article reveals why quieter egos activate more effective, adaptive selling behaviors.