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Articles by Blocker, Christopher P.

Do Your Customers Really Want A Relationship With You?
Bettencourt, Lance; Blocker, Christopher P.; Houston, Mark B.; Flint, Daniel J.

"Success depends on building relationships with your customers!" But, do your business customers really want a relationship with you and your company?

Marketing and Sales, Customer Relations
Are We on the Same Wavelength?
Blocker, Christopher P.

A two-sided study of emotional intelligence with agents and clients reveals that only 26% of the pairs operate on the same "emotional wavelength" and 46% of agent-client ...

Service, Customer Relations
Use the Person-Job Fit Approach to Find and Keep Top-notch Agents
Blocker, Christopher P.; Weeks, Bill

Good salespeople are still hard to find and keep over the long haul. The national turnover rate for real estate agents remains high and many individuals do not survive in the...

Management
The Emotionally Intelligent Salesperson
Blocker, Christopher P.

Today's market offers home buyers and sellers an abundance of choices for selecting a real estate agent. In this increasingly competitive environment, communicating...

Marketing and Sales, Customer Relations
Lead Conversion: Adaptation, Influence, and Customer Value
Blocker, Christopher P.; Indergard, Laura; Matcek, Chris; Simpson, Jacqueline

A national study was conducted to explore the approaches that real estate agents use to influence their clients in face-to-face meetings. Findings revealed the following insights...

Marketing and Sales, Lead Generation
Want to Convert More Leads? Dig Deeper into What Customers Value
Blocker, Christopher P.

Today's consumers are demanding and more sophisticated than ever. They have a world of information at their fingertips - and in a crowded real estate market they know they...

Service, Customer Relations

Keller Center for Research

Hankamer School of Business

Paul L. Foster Campus for Business and Innovation
1621 S 3rd St.
Waco, TX 76706

One Bear Place #98001
Waco, TX 76798

(254) 710-3411
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Baylor BU Keller Center for Research Research Report Contributors
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