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Research Report

March 2014

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Keller Center Research Report - March 2014 (747.3 KB)
Accidental Referrals
Lilly, Bryan; Alexandrov, Aliosha

For realtors and other providers of professional services, customer referrals are one of the most important sources of new business. As service providers, we want customers saying...

Marketing and Sales, Customer Relations, Lead Generation
Protect and Prevent: Neutralizations and Unethical Sales Behavior
Mallin, Michael L.; Serviere-Munoz, Laura

For real estate professionals, neutralizations are of great relevance. A sales role presents challenges and pressures that may sometimes cloud good ethical judgment. Given the knowledge of neutralizations and the principles presented, real estate brokers and agents can begin to...

Customer Relations, Ethics
INSIDER: Jab, Jab, Jab, Right Hook
Monaghan, Susan

With social media becoming the fastest growing area of marketing today, real estate professionals can attract more clients by expanding their reach across...

Marketing and Sales, Social Media, Insider
Engineering Success for Your Agents
Dixon, Andrea; Flaherty, Karen; Lam, Son; Lee, Nick; Mulki, Jay

The real estate agency leader can make a marked difference on agency outcomes by creating, enhancing, and changing connections between...

Management, Marketing and Sales, Customer Relations
Leveraging Market Orientation for Real Estate
Attia, Samaa Taher

Real estate professionals must understand that it is important to focus on each of the four dimensions of Market Orientation. While maintaining a strong focus on customers, it is equally important to...

Marketing and Sales, Customer Relations
Improving Performance by Managing Sales Call Volume
Hamwi, G. Alexander; Rutherford, Brian

How can a salesperson improve her performance? This is a question that sales management researchers have spent a great deal of effort and time trying to...

Management, Marketing and Sales, Customer Relations
INSIDER: Contagious: Why Things Catch On
Chandler, Stephen

Understanding how to push your products, services, and ideas to catch on is essential for success. To do so, users need to discover how to...

Insider, Marketing and Sales, Social Media

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