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Articles by Mallin, Michael L.

How Does Personal Identification with Supervisors Affect Salesperson Performance?
Mallin, Michael L.; Hancock, Tyler D.; Pullins, Ellen Bolman; Gammoh, Bashar S.

In a competitive marketplace, it seems clear that salespeople's performance can be influenced by those around them, but more often overlooked are the sources and specific manifestations of those influences. Our research aimed to address one factor of this phenomenon, namely personal identification with supervisors. 

Management, Marketing and Sales
Advice to New Real Estate Agents: "Be Proactive"
Mallin, Michael L.

Michael L. Mallin, PhD Sales managers have a vested interest in hiring, developing, and retaining sales professionals who have a propensity to be proactive since research shows proactive behaviors among salespeople as a key factor in generating higher levels of sales performance.

Management
Protect and Prevent: Neutralizations and Unethical Sales Behavior
Mallin, Michael L.; Serviere-Munoz, Laura

For real estate professionals, neutralizations are of great relevance. A sales role presents challenges and pressures that may sometimes cloud good ethical judgment. Given the knowledge of neutralizations and the principles presented, real estate brokers and agents can begin to...

Customer Relations, Ethics
Intergenerational Relationship Selling for Real Estate
Mallin, Michael L.; Pullins, Ellen Bolman

With such a potentially large influx of younger sellers entering the workforce, there will inevitably be generational issues to contend with as they attempt to ...

Marketing and Sales, Customer Relations

Keller Center for Research

Hankamer School of Business

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Waco, TX 76798

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