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Research Report

August 2009

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Keller Center Research Report - August 2009 (1010.75 KB)
INSIDER: Consumer Emotional Confidence
Sneed, Preston

How does emotional intelligence affect consumer choices? In Emotional Calibration Effects on Consumer Choice published in the Journal of Consumer Research in December 2008...

Customer Relations, Insider
The Emotionally Intelligent Salesperson
Blocker, Christopher P.

Today's market offers home buyers and sellers an abundance of choices for selecting a real estate agent. In this increasingly competitive environment, communicating...

Marketing and Sales, Customer Relations
Language of Selling and Science of Persuasion
Pryce, Gwilym

Two and a half thousand years ago the grandfather of modern philosophy set out his thoughts on the science of persuasion...

Marketing and Sales
Selling is Really Shorthand for Storytelling
Fifield, Charles

When we buy something, we're really buying a story. A salesperson's job is to tell a story. For example, last year Americans bought six billion dollars worth of bottled water...

Marketing and Sales
Is Your Picture Worth 1,000 Words?
Mirabito, Ann

If you placed the business cards of agents at a real estate conference in a fishbowl, and then put the business cards of the people in the conference room next door in another...

Customer Relations

Keller Center for Research

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