Contributors
Articles by Houston, Mark B.
Samaha, Stephen A.; Palmatier, Robert; Houston, Mark B.; Harmeling, Colleen M.; Arnold, Mark J.
Every relationship has moments that define the expectations and feelings of the individuals in that relationship. Business relationships are no different. Specific events act as fundamental building blocks of those business relationships and are essential in shaping the relationship development.
Bettencourt, Lance; Blocker, Christopher P.; Houston, Mark B.; Flint, Daniel J.
"Success depends on building relationships with your customers!" But, do your business customers really want a relationship with you and your company?
